Privacy Policy
Privacy Policy for SMS Communications
Effective Date: February 20, 2025
Discovery Hydrovac LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you opt into our SMS communication services.
Information We Collect
We only collect the following personal information when you opt into our SMS communications:
Name (if provided)
Phone number
Any additional contact information you provide voluntarily
How We Use Your Information
Your contact information is used solely for the purpose of scheduling, confirming, and providing updates about the services you have requested from us. This includes:
Appointment scheduling and reminders
Service updates and notifications
Follow-up communications related to your service request
Customer support and assistance
Sharing of Your Information
We do not sell, rent, or share your personal information with any third parties for marketing purposes. Your contact information may only be shared under the following circumstances:
With service providers who assist in delivering our SMS communications (e.g., SMS gateway providers), solely for the purpose of transmitting messages.
As required by law, such as to comply with a legal obligation or respond to a legal request.
SMS Consent
Your SMS consent is strictly used for the purposes described in this policy and is not shared with any third parties for marketing purposes.
Opt-Out and Help Information
You may opt out of receiving SMS messages from us at any time by replying STOP to any message you receive. If you need assistance, reply HELP.
Message Frequency and Charges
Message frequency varies based on your service requests. Standard message and data rates may apply. Carrier fees may apply depending on your mobile service plan.
Data Security
We take appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. However, no transmission of data over the internet or mobile networks can be guaranteed as completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
Contact Us
If you have any questions about this Privacy Policy or our SMS services, please contact us at:
Discovery Hydrovac LLC
PO BOX 95924, South Jordan, UT 84095
dhv@discoveryhydrovac.com
Terms and Conditions of SMS Communications
SMS Consent Communication
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications:
If you have consented to receive text messages from Discovery Hydrovac LLC, you may receive messages related to the following:
Appointment reminders
Scheduling Services
Follow-up messages
Billing inquiries
Scheduling Employee Labor
Example:
"Hello, this is a friendly reminder from Discovery Hydrovac LLC of your upcoming appointment with your operator at your location on Sunday at 8am. Reply STOP to opt out of SMS messaging at any time. For assistance, text HELP or visit discoveryhydrovac.com. Message & data rates may apply."
Message Frequency
Message frequency may vary depending on the type of communication. For example, you may receive up to 10 SMS messages per week related to your appointments, scheduling, etc.
Example:
"Message frequency may vary. You may receive up to 10 SMS messages per week regarding your appointments or account status."
Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method
You may opt-in to receive SMS messages from Discovery Hydrovac LLC in the following ways:
By submitting an online form under “Schedule Service”.
Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
Help
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://discoveryhydrovac.com/.
Additional Options
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our online form.
Standard Messaging Disclosures
Message and data rates may apply.
You can opt-out at any time by texting "STOP."
For assistance, text "HELP" or visit our website at https://discoveryhydrovac.com/homepage/privacy-policy-2/ and https://discoveryhydrovac.com/homepage/privacy-policy-2/ pages.
Message frequency may vary.